Shipping & Returns

Shipping & Delivery Policy – Trizenith

Welcome to Trizenith’s Shipping & Delivery Policy. This policy outlines the available delivery services, estimated timeframes, customer responsibilities, and important terms related to shipping and logistics.

Delivery Options

Standard Delivery

Delivered to the front door or ground floor entrance.

Smaller items may arrive via Australia Post or courier.

Bulky items may require assistance at the point of delivery.

Does not include stairs, room delivery, unpacking, or assembly.

Room Delivery

Delivery to your chosen room within the home (up to 2 flights of stairs).

Does not include unpacking, assembly, or rubbish removal.

Available in select metro areas with additional fees.

Premium White Glove Delivery

Delivery to your chosen room (up to 2 flights of stairs).

Includes unpacking, basic assembly, and removal of packaging.

Available in select metro regions with additional fees.

Estimated Delivery Timeframes

For In-Stock Products
Location Estimated Time (Business Days)
Metro VIC 5–10 days
Regional VIC / Metro NSW / QLD 10–14 days
Regional / Interstate / Remote 14–20+ days
For Made-to-Order / Custom Products

Our made-to-order furniture typically requires 4–8 weeks for production prior to shipping. Actual lead times may vary depending on materials, manufacturing schedule, or supplier conditions.

Notifications & Delivery Windows

We aim to provide a smooth and predictable delivery experience.

Customers will be notified via SMS or email 1–2 business days prior to delivery.

A 3-hour delivery window will be provided where possible.

Real-time tracking links may be shared by our courier partner on the delivery day.

Preparing for Delivery

  • Clear all access paths from entrance to intended room.
  • Remove fragile wall décor or obstructions from narrow hallways.
  • Protect flooring with mats or covers