Warranty

This Warranty applies to Trizenith-branded products purchased in Australia for personal, residential use. It operates in addition to your non-excludable rights under the Australian Consumer Law (ACL). The Warranty period starts on the date you receive the goods (delivery or pickup).

This Warranty covers repair or replacement where there is a manufacturing defect in materials or workmanship under normal residential use. It is not transferable; any subsequent purchaser takes the product "as is" and without this Warranty.

Trizenith does not provide warranty for products used in commercial environments unless expressly agreed in writing.

1. How to Make a Claim

Email: support@trizenith.com.au

Provide:

  • Order number and proof of purchase
  • Your name, phone, delivery address
  • Product name/SKU and a brief issue description
  • Clear photos or video showing the defect

We typically respond within 3–5 business days with next steps. We may ask for more information, a written explanation, phone verification, or an inspection. Do not dispose of the product or packaging until your claim is resolved.

2. Limitations and Exclusions

Subject to the ACL, this Warranty does not apply where:

  • The product is a clearance/ex-display/seconds/repaired item, or advertised as imperfect (unless we state otherwise in writing).
  • Repairs or modifications are made or attempted by anyone not authorised by Trizenith.
  • The product is misused/abused or used abnormally (including drops, impact, crushing, exposure to excessive heat/cold, moisture, improper storage, continued use after partial failure).
  • The product has been modified, incorrectly adjusted, assembled or operated, used with incorrect/inconsistent electrical supply, or used with non-approved accessories.
  • The product or serial labels are tampered with, removed or defaced.
  • Indoor-rated products are used outdoors or in damp/saline/industrial environments; or outdoor products are used in harsh seafront or chlorinated environments causing corrosion or tea staining.
  • The product was not purchased directly from Trizenith or our authorised channels.
  • The issue is normal wear and tear or a natural characteristic of the material, including:
    • Leather/fabric: softening, creasing, wrinkling, patina, pilling, minor shade or texture variance
    • Timber/stone/marble/concrete: hairline cracks, pores/pinholes, minor chips/colour shift, movement due to humidity/temperature
    • Foam/padding: compression or shaping to the user over time
    • Minor cosmetic variations that do not affect function or safety
  • Improper cleaning or maintenance, including abrasive or solvent-based agents contrary to care instructions.
  • Transit damage when you arrange your own courier or perform self-transport/assembly.
  • The product is used commercially, for rental, or public guest accommodation, unless a written commercial warranty is agreed.
  • The product is located in a remote/inaccessible area and the service cannot be reasonably provided. We may still assist, but travel/call-out fees can apply.

Costs and pre-approval: For invalid claims, or services outside Warranty scope, you agree to pay reasonable inspection, call-out, labour and freight costs at Trizenith's standard rates. Where costs are covered, pre-approval in writing from Trizenith is required; otherwise they are excluded.

Original purchaser only: This Warranty benefits the original purchaser and is not assignable.

3. Warranty Periods by Category

All periods commence from delivery/pickup date.

Category Frame / Structure Covers (fabric/leather) Other Components Electronics / Motion
Sofas, Sofa Beds, Armchairs, Ottomans 5 years 1 year 2 years (springs, webbing, foam, mechanisms, legs) If fitted: 2 years
Beds & Storage Beds 5 years 1 year (upholstered parts) 2 years (slats, joints, hardware) If fitted (lift/storage/recline): 2 years
Dining Chairs 5 years 1 year 2 years (joints, fasteners, glides) N/A
Dining/Coffee/Side Tables, TV Units, Sideboards, Bookcases, Shelving 3 years N/A 2 years (drawers, runners, hinges, extensions, hardware) N/A
Office/Ergonomic/Gaming Chairs 5 years 1 year 2 years (gas lift, arms, castors, tilt, swivel) Included above
Height-Adjustable Desks / Gaming Desks 5 years (frame) N/A 2 years (controllers, actuators, handsets) 2 years
Mahjong Tables 2 years (structure) 1 year 1 year (mechanical parts) 1 year
Mattresses See Pro Rata below Covers: 1 year Core/foam: Pro Rata 5 years N/A
Outdoor Furniture (excl. umbrellas) 2 years (frame) 1 year (cushions/covers) 2 years (wicker/fasteners where applicable) If fitted: 1 year
Lighting & Electrical Accessories N/A N/A 2 years 2 years
Mirrors N/A N/A 2 years (manufacturing defects) N/A
Rugs N/A N/A 1 year (manufacturing defects) N/A
Homewares / Accessories N/A N/A 1 year (manufacturing defects) N/A

Mattress Pro Rata (5 years)

  • Years 0–2: Free repair/replace (at Trizenith's discretion).
  • Years 2–3: Customer pays 25% of retail replacement price.
  • Years 3–4: Customer pays 40%.
  • Years 4–5: Customer pays 60%.

Assessment, transport or inspection fees may apply where reasonable.

Notes: Natural settlement/softening and comfort preference are not defects. Use with unsuitable bases may void coverage.

4. What We May Do if Your Claim is Approved

At our option (consistent with the ACL):

  • Repair the product or defective component; or
  • Replace the product/component with the same or equivalent item (appearance may vary slightly and is not a defect); or
  • Refund or store credit if repair/replacement is not feasible.

Any replaced parts or returned goods become Trizenith property. Remedies may be limited to the defective component only. Replacement items carry the remaining balance of the original Warranty term.

5. Customer Responsibilities

  • Inspect within 48 hours of delivery/pickup and notify us with photos if there is damage.
  • Use the product only as intended and follow the care instructions.
  • Keep proof of purchase and serial labels intact.
  • Ensure safe environment (dry, indoor) unless a product is rated for outdoor use.
  • Do not authorise third-party repairs or use non-genuine parts without our written approval.

6. Service Areas, Call-Out and Freight

We service most metro and many regional locations. For remote or restricted-access sites, additional call-out/travel fees, handling or re-delivery charges may apply. If a claim is determined invalid, you agree to pay reasonable inspection, labour and freight costs.

7. Your Rights under the Australian Consumer Law

Your rights under the ACL cannot be excluded. In summary:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this Warranty are in addition to your ACL rights.

8. Contact

Trizenith Customer Care
Email: support@trizenith.com.au
Address: 3A Kelly Court, Springvale VIC 3171