1. Installation Services
Trizenith offers assembly and installation services for selected products purchased directly from us. Installation services may be available as a complimentary service during promotional periods or may be charged separately depending on the product, location, and service requirements. Specific pricing and eligibility are as stated in the Order Confirmation at the time of purchase.
2. Service Coverage
Installation services may include the assembly and placement of furniture products such as:
• Bed frames
• Dining tables
• Dining chairs
• Sofas
• Office desks
• Ergonomic chairs
• Cabinets and storage units
The scope of installation services may vary depending on the product and service package purchased. Specific installation scope is as set out in the Order Confirmation. Where not otherwise stated, the exclusions in Section 5 shall apply.
3. Customer Responsibilities
Prior to delivery and installation, customers are responsible for ensuring:
• Adequate access to the delivery and installation location;
• Accurate measurements of doorways, hallways, staircases, elevators, and room dimensions;
• A safe, clean, and unobstructed work area;
• Existing furniture or items are removed where necessary.
Customers are responsible for confirming that purchased products can fit through all access points and into the intended space. Any additional costs or delays arising from inaccurate measurements or information provided by the customer shall be borne by the customer.
4. Access Conditions
Additional charges may apply where installation requires:
• Stair carry services;
• Difficult or restricted access;
• Additional labour;
• Special equipment;
• Waiting time caused by site conditions.
Any additional charges will be calculated in accordance with Trizenith's current service fee schedule and will be communicated to the customer in writing prior to the service being performed.
If installation cannot be completed safely, our team reserves the right to refuse or postpone the service without liability.
5. Exclusions
Unless otherwise agreed in writing, installation services do not include:
• Wall mounting or anchoring;
• Drilling into walls, ceilings, floors, or tiles;
• Electrical work;
• Plumbing work;
• Structural modifications;
• Removal or disposal of existing furniture.
6. Product Inspection
Our installation team may inspect products prior to assembly.
If visible manufacturing defects, transit damage, missing components, or safety concerns are identified, installation may be delayed until the issue has been assessed and resolved.
Where the delay is attributable to a manufacturing defect or transit damage, the cost of rescheduling shall be borne by Trizenith. Where the delay arises from site conditions attributable to the customer, a re-attendance fee may apply. Issues will generally be resolved within 14 business days, subject to the nature of the matter.
7. Completion of Installation
Upon completion of installation, customers should inspect the product and notify our team of any concerns before the installation team leaves the premises.
Any concerns identified after the installation team has left must be reported to Trizenith in writing (via email or our official website form) within 48 hours of installation completion. Trizenith reserves the right to assess whether concerns raised after this period fall within the scope of installation responsibility.
8. Packaging Materials
Unless otherwise agreed, standard installation services include the removal of packaging materials generated during assembly.
Certain large packaging materials may be left on-site where required for product protection, warranty purposes, or local disposal requirements.
9. Rescheduling and Cancellations
Customers should provide reasonable notice if a delivery or installation appointment needs to be changed. Rescheduling requests made within 24 hours of the scheduled appointment will be treated as short-notice changes.
Additional charges may apply in the following circumstances:
• The appointment is rescheduled at short notice (within 24 hours of the scheduled time);
• Access is unavailable upon arrival;
• Installation cannot proceed due to site conditions beyond our control.
Additional charges in the above circumstances (including but not limited to attendance fees and waiting time charges) will be calculated in accordance with Trizenith's current service fee schedule and will be confirmed in writing before being applied.
10. Limitation of Liability
While Trizenith will take reasonable care during delivery and installation, we are not responsible for:
• Pre-existing property damage;
• Structural defects within the property;
• Damage resulting from inaccurate measurements or information provided by customers;
• Products that cannot fit through access points despite customer confirmation of dimensions;
• Normal wear and tear following installation and use.
To the maximum extent permitted by Australian Consumer Law, our liability is limited to re-performing the installation service or otherwise providing an appropriate remedy where required by law.
11. Operational Damage
Trizenith holds public liability insurance covering property damage caused by our installation team in the course of providing the installation service.
If a customer believes that property damage has been caused by our installation team, the customer must:
• Report the damage to our team before the installation team leaves the premises, or in writing within 48 hours of installation completion;
• Provide photographic evidence and a written description of the alleged damage;
• Allow Trizenith a reasonable opportunity to inspect and assess the damage before any repairs are commenced.
Trizenith will not accept liability for damage reported more than 48 hours after installation completion, or where the customer has proceeded with repairs or remediation without first notifying Trizenith and providing an opportunity for inspection.
12. Promotional Installation Services
From time to time, Trizenith may offer complimentary installation services as part of promotional campaigns.
Eligibility, service areas, minimum order requirements, and installation scope may vary between promotions. Promotional terms are published at the time of the promotion and apply only to orders confirmed during the promotional period. The promotional benefits applicable to a confirmed order will not be affected by subsequent changes to promotional terms. Terms of future promotions are subject to change without notice.