At Trizenith International Pty Ltd ("Trizenith", "we", "our", or "us"), we deeply value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:
We handle all personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, purchasing our products, or utilising our services, you consent to the collection and use of your information as described in this Privacy Policy.
To provide a seamless shopping, delivery, and installation experience, we collect the following categories of information:
Payments are processed securely through third-party payment providers. We collect only the minimum necessary payment details to complete your transaction. We do not store full credit card numbers or CVV codes on our servers. All payments are securely tokenised.
We use your data strictly to fulfil our commitments to you and to maintain a functional, secure shopping platform. Specifically, your information is used to:
We do not sell, rent, or trade your personal information to third parties. We may disclose information to trusted service providers only where necessary to operate our business and fulfil your orders.
We share your name, delivery address, and contact number with freight companies, couriers, and logistics partners solely for the purpose of coordinating delivery and shipment tracking.
Where your order qualifies for installation or assembly services, your contact details are shared with our certified technicians to schedule an on-site visit. Installation and assembly services may be offered as a paid service or as part of a promotional campaign from time to time. Eligibility, availability, and conditions are subject to the terms communicated at the time of purchase.
Trizenith is not responsible for delays, additional costs, or service limitations arising from:
Customers are responsible for ensuring safe and suitable site conditions prior to scheduled service visits.
Some products are manufactured or customised through our production facility in Foshan, China. Where necessary, certain order-related information (including measurements, material selections, and generic order identifiers) may be transferred internationally for production, quality control, logistics, or customer service purposes.
We take all reasonable legal and technical steps to ensure that your personal information remains protected and is handled securely in accordance with this Privacy Policy and applicable Australian privacy regulations.
Our website is hosted by Shopify Inc. Your information may be stored through Shopify's systems in accordance with Shopify's own privacy and security standards. We are not responsible for the privacy practices of Shopify beyond what is required by applicable law.
We implement rigorous technical and organisational security protocols to protect your personal data from unauthorised access, loss, misuse, or alteration.
All online transactions are encrypted using SSL/TLS technology. We partner with PCI-DSS compliant payment providers, including:
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, and warranty reporting requirements. Once data is no longer required, it is securely deleted or anonymised.
Our website uses cookies, web beacons, and pixels to improve your browsing experience and deliver relevant content. These include:
You may manage cookie preferences through your browser settings at any time.
You will only receive promotional marketing emails or SMS messages if you have explicitly opted in (for example, via our newsletter signup, checkout checkbox, or showroom forms).
You may unsubscribe at any time by:
Note: Opting out of marketing communications will not affect operational emails such as order confirmations, invoices, delivery updates, or warranty information.
Under Australian privacy law, you have the following rights regarding your personal information:
To exercise any of these rights, please submit a written request to our customer support team via our website. We aim to respond to all verified requests within 30 business days.
If you have concerns about how your personal information has been handled, please contact us first so we can investigate and seek to resolve the matter.
If you are not satisfied with our response, you may escalate your complaint to:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Our website may contain links to external platforms such as interior design blogs, furniture care resources, or social media networks. We do not control, review, or assume responsibility for the privacy practices, content, or security measures of those third-party websites.
Our products, website, and showroom experiences are intended for adult consumers. We do not knowingly collect personal information from individuals under 18 years of age.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our business operations, or our logistics networks. Any revisions will be published on this page with an updated Effective Date. Continued use of our website or services following any update constitutes acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you believe your privacy rights have been breached, please contact us:
Trizenith International Pty Ltd