Privacy policy

At our company, we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your data when you visit our website, visit our Australian showroom, purchase our furniture, or interact with our customer support teams.

By accessing our website, purchasing our products, or utilizing our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

To provide a seamless shopping, shipping, and installation experience, we collect several categories of information. This data is gathered directly from you when you provide it to us, and automatically as you interact with our online store.

A. Personal & Account Information

· Identity Data: Full name, title, date of birth (to verify you are over 18), and company name/ABN (for commercial or trade orders).

· Contact Data: Email address, billing address, residential shipping address, and phone number (primarily used for delivery and tracking notifications).

· Commercial Data: Order history, products viewed, items added to cart, furniture customization requests, measurements provided, and preferred design styles.

B. Payment & Financial Data

To complete transactions securely, we or our third-party payment processors collect payment method details, partial card numbers (for verification purposes only), card expiration dates, and billing postcodes.

Note: We do not store full credit card numbers or CVV codes on our local servers. All payments are securely tokenized.

C. Technical & Usage Data

· Device & Connection Data: IP address, browser type and version, time zone setting, operating system, device type, and location data (at a state or city level).

· Interaction Data: Clickstream data, pages viewed, time spent on specific furniture collections, search queries, bounce rates, and referral sources.

2. How We Use Your Information

We use your data strictly to fulfill our commitments to you and maintain a functional, secure shopping platform. Specifically, your information is used to:

· Order Fulfillment: Process transactions, manage invoicing, and coordinate the manufacturing of customized furniture pieces.

· Logistics & Field Services: Arrange fast delivery from our Australian warehouse, manage custom ocean freight timelines, and coordinate our professional, free on-site furniture installation services.

· Customer Care & Warranty: Manage post-purchase support, process 1-Year Warranty claims, handle returns, and respond to design or customization inquiries.

· Website Optimization: Analyze user behavior to fix technical errors, streamline the checkout process, and improve the layout of our category pages.

· Security & Fraud Prevention: Monitor transactions for fraudulent activity, mitigate cyber security risks, and safeguard your account data.

· Marketing (With Consent): Send curated interior design inspiration, exclusive promotional sales, abandoned cart reminders, and updates on new product arrivals.

3. Sharing & Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. However, to successfully fulfill your order and deliver large-scale furniture across Australia, we must share specific details with trusted service partners:

A. Third-Party Logistics & Assembly Teams

· Delivery Partners: We pass your name, delivery address, and phone number to local Australian courier networks and freight companies to coordinate delivery days and tracking.

· Installation Professionals: If your order qualifies for our Free Installation Service, your contact details are shared with our certified assembly technicians so they can schedule an on-site visit.

B. International Data Transfers (Australia & China)

Because we operate with local support teams and a dedicated showroom in Australia, alongside our premium manufacturing and quality control facility in Foshan, China, some data transfers occur internationally.

· Scope of Transfer: For customized furniture orders, specific measurements, material selections, and generic order identifiers are shared with our Foshan factory production managers to ensure perfect craftsmanship.

· Safeguards: We take all reasonable legal and technical steps to ensure that your personal identifying data remains protected and treated securely in accordance with this Privacy Policy and Australian privacy regulations.

4. Payment Security & Data Protection

We implement rigorous technical and organizational security protocols to shield your personal data from unauthorized access, loss, misuse, or alteration.

A. Secure Payment Gateways

All online transactions are encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. We partner with industry-leading, PCI-DSS compliant payment providers, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Afterpay.

B. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, or structural warranty reporting requirements.

5. Cookies & Advanced Digital Analytics

Our website uses cookies, web beacons, and pixels to elevate your browsing experience and provide personalized product recommendations.

· Essential Cookies: Required for core website functions, such as keeping items in your shopping cart while you browse different pages.

· Performance & Analytics Cookies: We utilize tools like Google Analytics to understand how visitors interact with our site, allowing us to enhance speed and user experience.

· Targeting & Marketing Cookies: These help us display relevant advertisements to you on social media platforms (e.g., Facebook, Instagram) based on the furniture styles you viewed.

6. Marketing Communications & Opting Out

We want to inspire your home design journey, but we strictly respect your communication preferences.

· Subscription: You will only receive promotional marketing emails or text messages if you explicitly opted-in (e.g., via our newsletter signup, checkout checkbox, or showroom forms).

· How to Unsubscribe: You can opt-out of marketing communications at any time by clicking the 'Unsubscribe' link found at the bottom of any promotional email, replying 'STOP' to text messages, or reaching out directly to our customer care team.

Please note: Opting out of marketing emails will not stop vital operational emails, such as order receipts, shipping confirmations, and warranty updates.

7. Your Legal Rights

As a valued customer, you hold comprehensive rights regarding your personal information under Australian law. You have the right to:

· 1. Access: Request a digital copy of all personal information we hold about you.

· 2. Correction: Request that we update, amend, or correct any inaccurate, incomplete, or outdated personal information (such as a typo in your shipping address).

· 3. Deletion: Request that we erase your account and personal data, subject to certain legal obligations where we must retain transaction records for tax or warranty purposes.

· 4. Data Portability: Request a transfer of your data to another service provider in a structured, machine-readable format.

To exercise any of these rights, please submit a written request to our customer support team via our website's contact form. We aim to process and respond to all verified requests within 30 business days.

8. Third-Party Websites & External Links

Our website may occasionally contain links to external platforms, such as interior design blogs, furniture care resources, or social media networks. We do not control, review, or assume responsibility for the privacy practices, content, or security measures implemented by those third-party websites.

9. Children’s Privacy

Our e-commerce platform, showroom experiences, and furniture products are explicitly designed for adult consumers. We do not knowingly target or collect personal information from individuals under the age of 18.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changing legal regulations, shifts in our business structure, or updates to our logistics networks. Any revisions will be published immediately on this webpage with an updated 'Effective Date' at the top.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you believe your privacy rights have been breached, please contact our dedicated data privacy representative:

Through Our Website: https://trizenith.com.au/Store:3A Kelly Court,Springvale,Melbourne VIC3171
Phone:0468727962
Email:sales@trizenith.com.au