Shipping&Delivery

1. Overview

At Trizenith, we aim to deliver your furniture safely, efficiently, and with care. This Delivery Policy outlines how orders are processed, dispatched, and delivered within Melbourne and Victoria (VIC). By placing an order with Trizenith International Pty Ltd (Trizenith, we, our, or us), you agree to the terms set out in this policy.

2. Delivery Areas

· We currently offer delivery services only within Melbourne and Victoria (VIC). We do not currently offer delivery outside Victoria or internationally.

· Delivery availability may still vary depending on: product dimensions and weight; delivery postcode; accessibility requirements; carrier service coverage.

· If delivery is unavailable to your location, or your address falls outside Victoria, our team will contact you before processing your order.

3. Product Availability, Payment & Production Trigger

Ready Stock

1–3 Products currently available in our warehouse require full payment at checkout and are generally dispatched within 1–3 business days after payment confirmation.

Made-to-Order

Products manufactured according to standard options (e.g. fabric or colour) selected on our website. Full payment is required at checkout. The order is deemed to have entered production 24 hours after payment is successfully processed.

Pre-Order Products

Products that are temporarily out of stock or currently in transit. Full payment is required at checkout. The order is deemed confirmed and in production/procurement 24 hours after payment is successfully processed. Estimated arrival dates are provided as guidance only and may be subject to change.

Custom-Made Products

Products manufactured to customer-specific requirements outside our standard website options (e.g. custom dimensions, materials, finishes or structural changes), confirmed via email with our team. These orders require a 50% deposit at the time of order. Once product details are confirmed and the deposit is received, the order is deemed to have entered production. The remaining 50% balance is due prior to dispatch (see clause 9).

4. Dispatch & Delivery Timeframes

All timeframes are estimates only and are not guaranteed. You will receive a shipping confirmation via email or SMS once your order is dispatched.

5. Shipping Charges and Quote

· Delivery fees are calculated based on postcode, product dimensions and weight, order volume, and accessibility requirements.

· Shipping charges will be displayed at checkout, provided in a quotation, or confirmed by our team prior to dispatch.

· Quotations are valid for 30 days from the date issued, except promotional quotes which are valid only for the promotional period.

6. Delivery Scheduling

For large furniture items, our delivery team or logistics partner will contact you to arrange a suitable delivery date and time window. Exact delivery times cannot be guaranteed.

7. Customer Responsibilities

· Providing accurate delivery information; we are unable to deliver to PO Boxes;

· Ensuring a person aged 18 years or over who is able to accept delivery is available in person, or providing Authority to Leave instructions;

· Ensuring products can safely fit through all access points;

· Ensuring safe and reasonable access to the delivery location.

Trizenith is not responsible for failed deliveries or additional costs arising from insufficient access.

8. Additional Delivery Charges

Additional delivery charges may apply for circumstances including multiple flights of stairs, buildings without suitable lift access, long carrying distances, difficult site access, hoisting requirements, customer-requested redelivery, or failed delivery attempts.

Except in urgent or safety-related situations, additional charges will be explained and confirmed with you in writing (including by email or SMS) before being applied.

9. Deposits, Balance Payment & Store Pickup

· For custom-made products, a 50% deposit is required to confirm the order, with the remaining 50% balance due prior to dispatch;

· For ready stock, made-to-order and pre-order products, full payment is collected at the time of order;

· Where the balance payment is not received prior to dispatch, we reserve the right to withhold dispatch. The relevant goods will be stored in accordance with clause 11 and may incur storage charges;

· We support customer collection from our showroom or warehouse at no additional charge; please arrange a collection appointment in advance.

Trizenith For self-pickup, the customer is solely responsible for moving and loading the goods, and accepts the associated risk. Our staff are not authorised to assist with loading large furniture items, and any voluntary assistance provided does not give rise to liability on the part of Trizenith.

10. Authority to Leave

If a customer authorises goods to be left unattended, responsibility for the goods transfers to the customer once delivery is completed. Trizenith is not responsible for loss, theft, weather damage, or deterioration occurring after such delivery.

11. Uncollected Goods

Where a customer fails to collect goods or accept delivery within the agreed timeframe, we will first attempt to contact the customer to confirm further arrangements. A 14-day free storage period (available once only per order) applies from the date we notify the customer that goods are available for collection.

Once the free storage period has expired, the customer may request extended storage for a further period of up to 4 weeks (also available once only per order), with the applicable storage fee quoted based on the volume of the goods. Once the extended storage period expires, the customer must arrange collection or accept delivery; if the goods remain uncollected, the statutory uncollected goods process described below will apply.

Where uncollected goods require further action beyond the storage period, we will follow the process set out under the Australian Consumer Law and Fair Trading Act 2012 (Vic) in relation to uncollected goods, which (depending on the value of the goods) generally includes: giving the customer written notice of our intention to dispose of the goods; retaining the goods for a further period of at least 28 days after that notice (or 90 days if the customer cannot be contacted); disposing of the goods only by public auction or private sale, taking reasonable care to obtain the best price reasonably obtainable in the circumstances; and deducting only the legally defined relevant charge (i.e. reasonable costs actually incurred for storage, handling and disposal) from the sale proceeds, with any remaining amount treated as unclaimed money under the Unclaimed Money Act 2008. We will not reallocate goods to another customer, or retain amounts beyond the legally permitted relevant charge, without first completing this process.

12. Mixed Orders

Where an order contains products with different availability timeframes, items may be dispatched separately. Additional charges may apply for separate deliveries upon request.

13. Inspection Upon Delivery

Customers should inspect all products as soon as reasonably possible after delivery. Any visible damage, missing items, incorrect items, or delivery-related concerns should preferably be reported within 5 business days of receiving the goods, with photographs, videos, delivery documentation, or order information. This timeframe is a guideline to assist our investigation; a delay in reporting may affect our ability to investigate the claim, but does not affect or exclude any rights or remedies available to you under the Australian Consumer Law. Customers are encouraged to retain all original packaging until products have been fully inspected.

14. Risk and Ownership

· Delivery-only orders: risk in the goods passes to the customer upon delivery to the agreed location (or upon completion of an Authority to Leave delivery).

· Delivery-with-installation orders: risk passes to the customer once our installation team has completed the agreed installation, except for damage caused by the customer or unsafe site conditions (see the Installation Policy).

· In all cases, ownership of the goods remains with Trizenith until full payment has been received and cleared.

15. Delivery Delays

While we make every reasonable effort to meet estimated delivery dates, delays may occur due to circumstances beyond our reasonable control, including supplier delays, freight disruptions, customs inspections, extreme weather, natural disasters, industrial action, or carrier operational issues. Trizenith shall not be liable for such delays but will endeavour to notify affected customers promptly.

Where a delay caused by such an event continues for 14 days or more, we may elect, at our discretion, to extend the time for performance or to terminate the relevant order without liability; where we elect to terminate, we will provide a full refund of any amount paid for that order.

Where a delay materially exceeds the timeframe advised at order confirmation, or we determine that we are ultimately unable to supply the goods, we will work with the customer on an appropriate resolution, which may include continuing to wait for a revised estimate, offering an alternative product, providing store credit (with the customer's agreement), or cancelling the order and providing a refund where required by law or agreed by both parties.

16. Australian Consumer Law

Nothing in this Delivery Policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law.

17. Contact Us

· Trizenith International Pty Ltd

· Address: 3A Kelly Court, Springvale 3171

· Email: support@trizenith.com.au

· Website: https://trizenith.com.au

· Business Hours: Wednesday – Sunday, 11:00am – 6:30pm