1. Our Commitment
At Trizenith, we take pride in supplying quality furniture. If there is an issue with your order, we will work with you to find a fair and reasonable solution.
This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies your statutory consumer guarantees.
2. Change of Mind Returns
Because most furniture is large, heavy and costly to transport, we do not generally accept returns for change of mind.
However, at our discretion, we may approve a change of mind return if all of the following conditions are met:
Conditions required
• Return request made within 14 days of delivery or collection
• Item is unused
• Item has not been assembled
• Item remains in its original packaging
• Item is in resalable condition
• Proof of purchase is provided
If approved, the following may apply
• A restocking fee of up to 20% of the purchase price
• Original delivery charges are non-refundable
• Return freight arranged and paid by the customer
Restocking fees apply to change of mind returns only. No restocking fee will be charged where a remedy is provided under the Australian Consumer Law.
Returned items that do not meet these conditions may be refused.
3. Customised & Special Order Products
The following items cannot be returned or refunded for change of mind:
• Custom-made furniture
• Custom colours
• Custom sizes
• Special factory orders
• Clearance items
• Display models sold as-is
Unless required by Australian Consumer Law.
4. Damaged, Incorrect or Faulty Items
Please inspect your order upon delivery. If you receive:
• Damaged items
• Missing items
• Incorrect products
• Manufacturing defects
• Delivery damage
To help us assess and resolve your issue efficiently, we ask that you notify us as soon as reasonably possible, and ideally within 5 business days of delivery.
This timeframe is a guideline to assist our process. It does not limit or affect your rights under the Australian Consumer Law.
To assist our assessment, we may request
• Photographs
• Videos
• Delivery documentation
• Order details
Remedies
• Replacement parts
• Repair
• Replacement product
• Refund
Where a product has a major failure under the Australian Consumer Law, you may choose your preferred remedy — a refund or replacement.
Where the failure is minor, we may choose to repair, replace or refund the product.
In all cases, your statutory rights under the ACL are not limited by this policy.
5. Delivery Damage
Visible delivery damage should be reported as soon as reasonably possible.
Please retain all packaging until the matter has been assessed.
6. Refund Processing
If a refund is approved:
• Refunds will be issued using the original payment method whenever possible
• We will process approved refunds within 10 business days of approval; actual receipt may vary depending on your payment provider
• Shipping fees are generally non-refundable unless required under Australian Consumer Law
If you have any questions about your refund, please contact us:
Email: sales@trizenith.com.au
Phone: 61468727962
7. Return Shipping
Unless the product has a major fault or we supplied the incorrect item, customers are responsible for return shipping costs.
For large furniture, customers are responsible for arranging suitable transport unless otherwise agreed.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Customers are entitled to:
• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure
This policy does not affect your rights as a consumer under the Australian Consumer Law.
For more information, visit: www.accc.gov.au